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About Us

The Academy presents itself

We are the ACADEMY

Training

After successfully implementing your application, we are still there for you. Fasihi Academy holds training courses tailored to the needs of you and your employees -  It is up to you to decide where and when these courses take place.

This allows new users and those without any prior IT knowledge an effortless entry into the new functions. Based on a theoretical introduction underpinned by hands-on examples and independently conducted exercises, you and your team will be optimally prepared for using these functions. We respond individually to all participants and adapt to their pace.

The training courses can be held at your place, at ours or via video conference. We also provide them in various languages. Our qualified trainers take care of everthing needed for the training from its organisation to its implementation.

We take as much time as necessary to provide you with all the knowledge you need and to help you if anything is unclear. It is important to us that our tools facilitate your work.

Technical Documentation

Everything you develop needs to be understood. At some point, even the best software, the more complex it becomes, is no longer self-explanatory and sufficiently intuitive for users to understand all the functions without support.

Our task is to close this gap and help our customers in their daily work with our online help and our documentation of the modules. We share our knowledge with our customers so that they can make the best possible use of their business processes and procedures by using our system. 

In addition to documentation, we assist our trainers and project managers with tailor-made training materials and presentations for their customers' training courses and appointments. Our aim is to provide all information from a single source and this is what we are working on with our team.

Quality Management

We introduce the Fasihi internal process to ensure stable software for our customers. We also make sure that, if possible, there is a recognition effect on the functionalities of every module and every unit in our portal for our customers.

With more than 300 modules developed by Fasihi GmbH in connection with the Fasihi Enterprise Portal, it is sometimes difficult to stay on top of things and, at the same time, to also create functionalities in a way that they can be recognized by the user. Our teams's goal is to check all the modifications made to the software and the modules in terms of functionality and conformity.

We work very closely together with our developers and mobile app developers and support our project managers in their projects. We are the contact partners for our technical documentation regarding any changes to functional descriptions and all other matters. 

Know How Management

Knowledge is important, knowledge is power. We know that only shared knowledge benefits our customers and the Fasihi GmbH.

We support our customers in their work by offering them training courses, videos and descriptions and by imparting them with the knowledge needed for the use of the Fasihi Enterprise Portal and the modules through our trainers. 

We provide our project managers with know-how so that they can advise their customers in the best possible way on how to find intelligent solutions to support them in their business processes.

Communication

Our motto is: "Do good and talk about it", and we have a lot we can talk about. The commitments of Fasihi GmbH are manifold and have a high social value for our customers and fellow human beings.

Our company supports schools by imparting IT knowledge to pupils and additionally to people who come here in situations of distress. We support students with scholarships and promote our employees in their professional further education. 

We are proud to present our company as an attractive employer in the region.